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Cape Cooperage Group Customer Experience Survey

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Step 1 of 3

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Cape Cooperage Group wants to provide the best customer experience possible. As we evaluate processes, our customers’ needs are top-of-mind. To that end, we are asking you to complete this anonymous 10-question survey, which will help us understand your needs, current experience, and expectations. The collective responses will allow us to focus our efforts on the features and processes that are most important to our customers.

SECTION 1: Product Awareness & Knowledge

1. Check all statements with which you agree (Check all that apply)*
2. When I visit the brand websites, my purpose is to learn more about: (Choose up to 3)*
3. Of the following statements, which one is MOST TRUE:*
My knowledge of the wine barrels I currently purchase comes from ____________.
4. How often do you consume marketing / media content about our brands?*
5. What is your preferred method(s) of learning about our products? (Choose up to 3)*

SECTION 2: Order, Delivery, Post-order Experience

6. What do you value most in the order confirmation process? (Choose two)*
7. In your opinion, what is the most important part of an order delivery? (Choose two)*
8. After your barrels are delivered, what is your preferred follow-up method?*
9. What feature or process would you most like to see incorporated into the ordering experience in the future?*

SECTION 3: Misc.

Would you be willing to discuss your previous Cape Cooperage Group customer experience or ideas?*
Name*
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